At Crown Coins Casino, we take responsible social play seriously. Crown Coins Casino is a free-to-play sweepstakes social casino, not a real-money gambling site, and play is based on virtual currencies: Crown Coins (CC) for entertainment play and Sweeps Coins (SC), which may be redeemed for prizes once the required conditions are met.
Even though there are no real-money deposits, it’s still important to keep play balanced. We’ve put guidance and account controls in place to help you stay comfortable, avoid overdoing it, and take a break whenever you need one.
Deposit Limits
Crown Coins Casino does not accept real-money gambling deposits. Instead, players may choose to get coin packages, and some packages may include promotional Sweeps Coins as a bonus.
To help prevent spending more than you intended on coin packages, you can set personal purchase limits such as:
- Daily purchase limit
- Weekly purchase limit
- Monthly purchase limit
These limits are there to help you keep social play in perspective. You can review or adjust them through your account settings, although some changes may not take effect immediately for safety reasons.
Time-Outs
If play is starting to feel like too much, or you honestly just want a short break, you can request a temporary cool-off period:
- 24 hours
- 7 days
- 14 days
During a time-out, access to your account may be restricted and marketing communications may be paused. It’s a simple way to step away from Crown Coins, Sweeps Coins, and prize redemption activity without permanently closing your account.
Self-Exclusion
If you need a longer break from social casino play, self-exclusion may be the better option. Crown Coins Casino offers self-exclusion periods such as:
- 1 month
- 3 months
- 6 months
- 12 months
While self-exclusion is active, your account access will be blocked for the selected period. Once the period has ended, you may be able to request reactivation, but it’s worth taking that time seriously and only returning if play feels healthy and controlled.
Account Closure
If you feel overwhelmed, uncomfortable, or unable to manage your play, please contact us directly at support@canada-crowncoins-casino.ca to request permanent account closure.
Our team is here to support that decision. You don’t need to explain everything in detail if you don’t want to; just let us know that you’d like your account closed, and we’ll guide you through the next steps.
Recognising Problem Gambling
Even in a sweepstakes social casino setting, it’s important to notice when play stops feeling like entertainment. Warning signs may include:
- Spending more money or time on play than originally planned
- Playing to recover previous losses
- Borrowing money to buy coin packages or continue playing
- Hiding play habits from friends or family
- Feeling anxious, stressed, or irritable when not playing
If these patterns keep coming back, it may be time to pause and speak with someone. Getting help early can make a real difference, and support is available confidentially across Canada.
Support Resources
We have listed Canadian services that offer confidential guidance and support:
- ConnexOntario: 1-866-531-2600 / https://www.connexontario.ca
- Gambling Support BC: 1-888-795-6111 / https://www.gamblingsupportbc.ca
- Responsible Gambling Council: https://www.responsiblegambling.org
These resources can help with concerns around gambling-style behaviour, loss of control, stress, and responsible play habits. If something feels off, it’s actually a good idea to talk to someone sooner rather than later.
Age Restriction
Our services are available only to persons aged 18 years and over. We use verification measures to help prevent underage registration and access to play.
Parents and guardians are encouraged to use parental control tools to restrict access to social casino and gambling-related websites. Crown Coins Casino should be treated as entertainment, not as a way to make money. If it stops being fun, take a break and reach out for help.